Food inedible - no refund from zooplus -Order elsewhere
Ordered 4 boxes(48 pouches) in early December. I've been feeding Hills to my cat since he was 8 weeks old so I'm familiar with he product and the usual chunky consistency. All 48 pouches I received from Zooplus were complete mush, and smell foul - completely unusable. I've never had this issue with any other hills products purchased anywhere else. After contacting Hills directly, they informed me under their product guarantee, Zooplus need to refund me for all 4 boxes. After weeks, still nothing